Need to order by phone or inquire about our products?
ONLINE PHONE HOURS Monday - Friday, 10 AM to 5 PM, EST. We are located in Michigan.
If you call with an inquiry and reach our voice mail, please leave a brief message with your area code and phone number (time zones are VERY helpful). A representative will promptly return your call. If placing a phone order, be prepared to give your order. Please do not place your order while shopping our site. Make a list a list of the items you want including the quantity. An order total with shipping will be emailed once the phone order is manually keyed into our system.
If your inquiry concerns
changes to a recent order (must be done within 1 hour of placing order)
order status (allow at least 5 business days before making an inquiry)
shortages / damages
general product inquiries/questions
...do so by email. Phone lines are reserved for those customers needing to place a phone order because they are having difficulty accessing our web site or problems with the online shopping cart.
You may place your order through our secure online shopping cart or by secure fax. Both of these methods provide a printed order copy which helps to ensure order accuracy.
Customer Service/Questions: firstname.lastname@example.org
Phone Inquires: 1-810-750-1406
Monday-Friday, 10 am - 5 pm ET
Fax Orders: 1-810-750-0306
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